Ticketing System
Our Technology
Botsys – Top Software
Development Technology
Our strong passion to modern tech trends and best practices drive in the development of top-notch solutions that are perfectly tailored to provide high quality and affordable contact center solutions to growing startup and enterprise companies in the world.
Ticketing System
EmpowersTeams with Streamlined Workflows
For Customers
we offer you the best service experience
· Ticket initiation across all channels
· Real-time notification, in-sync feedback
· Email communication in problem solving
For Business Units
we help you obtain timely feedback and assist in problem solving
· Accurately obtain user feedback and participate in ticket collaboration
· Communicate with users in time to ensure problem resolution
For Business Units
we help you obtain timely feedback and assist in problem solving
· Accurately obtain user feedback and participate in ticket collaboration
· Communicate with users in time to ensure problem resolution
For Agent Management Team
we improve your management efficiency
· Multiple custom fields to meet the personalized process
· Customized SLA agreements to provide hierarchical services
· Comprehensive statistical reports to build standardized customer service problem handling process
Advantages of Ticketing System
Processed on Cellphone
Our APP can receive, view, assign and process Tickets, which allows you to quickly solve customer problems anytime at anywhere
Seamless connection to our CRM
Real-time connection with Cloud Customer Center, access to customer's browsing track, chat messages, call records and Ticket history at a glance
Coordinate with Other Sobot Products
Cooperate with our call center / chatbot / live chat ...pre-sales and after-sales problems can be solved at once to ensure the retention of every customer
