Mail Helpdesk
Our Technology
Botsys – Top Software
Development Technology
Our strong passion to modern tech trends and best practices drive in the development of top-notch solutions that are perfectly tailored to provide high quality and affordable contact center solutions to growing startup and enterprise companies in the world.
Help the Agent Team Better Manage Email and Improve Email Processing Efficiency by 48%
Shared Inbox and Multi-agent Collaboration
Bring multiple email addresses and buyer messages of e-commerce platform into shared inbox, let the agent team coordinate together and avoid switching login mailboxes
Automate Your Email Support
Agent skill group, smart rules assignment routing, reply template and knowledage base… help automate the entire mail support workflow and increase efficiency
Measure Your Support with Data Statistics
Provide powerful statistical reports for mail support:viewing key indicators such as workload/mail status/resolution time, positioning problem types and optimizing service response
