Live Chat
Our Technology
Botsys – Top Software
Development Technology
Our strong passion to modern tech trends and best practices drive in the development of top-notch solutions that are perfectly tailored to provide high quality and affordable contact center solutions to growing startup and enterprise companies in the world.
Powerful Statistical Reports for Business Support
Quantifying Management Supported by Sufficient Service Data
Indicators such as workload/service quality/
satisfaction of agents are provided for management
Comprehensive Customer Insights Make Service the Most Suitable
Complete statistics of customer source/keyword/landing page/browsing track for tracking the marketing effect.
Record customer chat history/message, etc., for perfectly understanding every communication.
One-stop Solution
Automate Customer Interactions with Advanced AI Chatbot
Multi-channel
Supports desktop website, mobile website, APP, WhatsApp, Messenger, SMS and other channels.
Multi-type of Reception
Enterprises can decide whether to use Live Chat or Chatbot according to their business scenarios.
Skill Group Setting
Enterprises can set different skill groups according to their business needs and allocate agents under the relevant groups for targeted solutions.
Rich Media Communication
In addition to plain text, agents can also answer questions through a variety of ways such as emojis, images, rich text, hyperlinks, etc.
Auto Response
Enterprises can set some preferences for auto-response for some specific scenarios, such as agent offline, timeout and no response.
Auto Pop-up Invitation
While customers are browsing the website, the system can automatically pop-up windows to invite them to join the consultation.
Live Chat Invitation
Agents can choose to initiate invitations to users who are in the queue or browsing the website, further promoting the conversion of orders.
Chat History in Sync
After a new chat is established, the chat history can also be seen, helping the agent to better locate the problem and reduce information disconnection.
