Contact Center Solution
Our Products Help You Unveil a New Chapter of Contact Center Solution
Enhance Your Business Performance
All-in-one platform for both marketing and after-sales customer services
All-in-one Platform
Marketing campaigns in one platform for different channels, such as WhatsApp, SMS, Email etc
Consumer Analysis Report
Consumer profile and messages reading status analysis
Prompt Service Support
24 x 7 customer service support for your consumers
Consumer Profile and Data
Manage all your consumer profile and data in one platform, even call recordings and chat history
Global Expansion
Offer products and services in different languages and time zones globally
Telemarketing & in-built CRM to track and follow up on sales activities
Business Growth
Marketing campaigns in one platform for different channels, such as WhatsApp, SMS, Email etc
Customer Analysis
Customer profile and messages reading status analysis
High-quality Customer Service
24 x 7 customer service support for your consumers
Customer Management
Manage all your consumer profile and data in one platform
Traceable Chat / Voice Recording
All the chat histories, chat data or voice recordings will be stored for service quality check
Great player experience through the all-in-one platform for all kinds of value added services
Prompt Customer Service
In touch with 24x7 support across all channel, such as email, chat, phone and social media
Great Customized Experience
Categorize the players into different groups, such as free players, active players, VIP players etc
Customer Behaviour Analysis
Track the game trends, product usage, and player preferences etc
Productive Collaboration
Service desk can handle any of the enquiries from game players by transferring the tickets to different department, such as bug fix, game tips, balance reminder, etc
Course recommendations and notifications through WhatsApp, SMS, or Voice Call
Smarter Self-service Notification
Proactive WhatsApp/SMS/Voice Call to remind students for class registration and attendance
Track Student Behaviours
Measure and analyze student behaviors
System Integration
Support integration with any internal or 3rd party system, such as Course Registration System, Course Appointment System, etc
Productive Collaboration
Service agents can create tickets for internal coordination among teaching assistants, lecturers, etc
AI-enabled chatbot to handle customers enquires efficiently anytime anywhere
Boost Efficiency
Reduce response time and maximize team efficiency with powerful automations and AI
Professional and Accurate Communication
AI-enabled chatbot handles customer questions precisely with right product information
Live Chat to Take Over Chatbot
Live chat agent can take over chatbot anytime you want. All the past chat history will chatbot will be viewed by live chat agents
Productive Collaboration
Service desk can handle any of the enquiries from customers by transferring the tickets to different department, such as finance related, after-sales support, etc
Increase sales activities and service performance through an all-in-one platform
Boost Efficiency
Provide high-quality, personalized help through AI-enabled chatbot
Improve Satisfaction
Improve customer service satisfaction rate through omni-channels such as Facebook Messengers, WhatsApp, Line, Telegram, Instagram, etc
Productive Collaboration
Increase the productivity through team collaboration among different departments, such as store managers, logistics managers, engineers, and service agents, by creating tickets in the platform
