Chat bot
Our Technology
Botsys – Top Software
Development Technology
Our strong passion to modern tech trends and best practices drive in the development of top-notch solutions that are perfectly tailored to provide high quality and affordable contact center solutions to growing startup and enterprise companies in the world.
One-stop Solution
Automate Customer Interactions with Advanced AI Chatbot
Multi-channel
Customer service system supports multi-channel access, including desktop website, mobile website, APP, Email, WhatsApp, Instagram, Twitter, Facebook, SMS etc.
Greetings
Chatbot has a built-in 27+ million pleasantries corpora and is docked with multiple public interfaces like weather, express delivery and air quality inquiries.
Multi-round Chat
Communicates with customers in a step-by-step language interaction, finding the actual needs by actively asking questions and extracting key information, completing business task.
Intent Prediction
Based on customer portraits, industry knowledge and semantic analysis, the chatbot can understand the customer's intent, providing support for subsequent session interactions.
3rd Party Interface
In addition to Q&As based on knowledge base, the customer service chatbot can get information from system interfaces, like express, flight, inventory and other information query functions.
KB Bulk Import
Enterprises can organize existing knowledge entries into the Excel template provided by the customer service system and easily realize one-click batch import.
FAQ Guidance
Enterprises can configure the FAQ guide according to their needs, and provide the corresponding question guide directly when users visit, and get the answer by clicking.
Question Association
In response to a visitor's question, chatbot will not only reply to the visitor with the answer to the question, but also push the related questions for the visitor.
