Voice

Higher Efficiency in Telemarketing

Customer Reception System

IVR Routing
Queuing Management
Pop-up Incoming Call
Call Transferring

Customer Management

Call Records
Business Records
Cloud Customer Center

Managerial System

Satisfaction Evaluation
Call Workload
Summary
Agent Monitor
Call Inspection

Intelligent Management of Outbound Calls

Bulk Data Import
Automatic Assignment
Personal Task Workbench

Outbound Data Management

Task Statistics
Workload Statistics
Detailed Call Records
Data Access Setting

Customer Relationship Management

Task Statistics
Task Following-up
Follow-up Records
Customized Customer Information
One-stop Solution

Remarkable Advantages

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Deployment within 1 Hour

We provide rich line resources and fast, training-free deployment
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Cooperation with Telecommunication Firms

Stable and clear SIP calls bring a smoother communication
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Well-established Management System

Detailed monitoring + intelligent management + data reports,improving overall efficiency
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Integration with Other Products

The integration of chatbot, live chat and ticketing system offers a shared cloud customer center where problems can be solved all at once

More Functions

Multiple Access Ways

We support the connection with companies’ own line/gateway, or their appliance for cloud voice communication services from us, the number of major cities can be freely selected

IVR Routing

It supports the multi-level custom voice guidance and response, which can realize 24/7 telephone automatic voice inquiry service. Service efficiency can be improved by group reception

Smart Routing

Various routing strategies result in the assignment to the idlest; It also supports designated agent reception, frequent customer-priority reception, and VIP priority queuing

Phone Bar

With different options, agents can flexibly choose the online status and answer method according to their own needs, bringing a humanized answering experience

Pop-up Incoming Calls

When a customer calls, the basic information and history can be automatically popped up, allowing gents to provide accurate and efficient services

Call Transferring

An agent who cannot answer the customer's question can transfer to the other with one click to ensure that the customer's problem can be solved in a timely and effective manner

Three-Party Calling

During the service,an agent can ask the other to jointly provide services to customers through three-party calling

IVR Verification

Information verification(such as identity/number/order verification)can be done by entering information by pressing buttons via IVR
Our Technology

Botsys – Top Software
Development Technology

Our strong passion to modern tech trends and best practices drive in the development of top-notch solutions that are perfectly tailored to provide high quality and affordable contact center solutions to growing startup and enterprise companies in the world.
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